Date
Customer

A1. Overall, what is your level of satisfaction with our company?

Very Dissatisfied

Somewhat Dissatisfied
Somewhat Satisfied
Very Satisfied
Very Satisfied

 

A2. Will you recommend our company to other companies?

Never
Maybe
Yes

 

Without a doubt!

A3. Will you re-purchase our products in the future?

very low

low
medium
high
very high

 

Quality of the product

1. Does the product meets your needs?

Not at all important Somewhat important important very important Highly important
Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

2. The product has no flaws or defects.

Significance Not at all important Somewhat important important very important Highly important
Satisfaction Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

3. Quality price.

Significance Not at all important Somewhat important important very important Highly important
Satisfaction Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

4. Is the product supplied meets your expectations?

Significance Not at all important Somewhat important important very important Highly important
Satisfaction Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

Sales and Service to customer

1. El vendedor le visita con la frecuencia necesaria?Importancia Satisfacción

Not at all important Poco important important very important Highly important
Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

2. Accesibilidad de nuestro personal.

Not at all important Poco important important very important Highly important
Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

3. Capacidad de nuestro personal para comprender y resolver sus problemas y necesidades especiales.

Not at all important Poco important important very important Highly important
Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

4. Puntualidad en responder a sus quejas o reclamaciones.

Not at all important Poco important important very important Highly important
Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

5. Amabilidad de nuestro personal.

Not at all important Poco important important very important Highly important
Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

6. Facilidad para hacer negocios con nosotros.

Not at all important Poco important important very important Highly important
Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

 

TRANSMISIÓN DE PEDIDOS

1. Facilidad con que Ud. puede pasar un pedido.

Not at all important Poco important important very important Highly important
Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

2. Claridad de nuestras facturas y albaranes.

Not at all important Poco important important very important Highly important
Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

3. Exactitud de nuestras facturas y albaranes.

Not at all important Poco important important very important Highly important
Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

4. Cumplimiento de los plazos requeridos por Ud. Not at all important Poco important important very important Highly important
Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

5. Plazo de entrega normal de nuestra compañía.

Not at all important Poco important important very important Highly important
Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

6. Exactitud de nuestras entregas.

Not at all important Poco important important very important Highly important
Very Dissatisfied Somewhat Dissatisfied Satisfied Very Satisfied Highly Satisfied

OBSERVACIONES